Ausduran Terms & Conditions

Last Updated: 10/02/2025

Welcome to Ausduran! These Terms and Conditions (“Agreement”) govern your use of our worldwide services, including shipping, logistics, and fulfillment. By using our services, including booking shipments, requesting quotes, or visiting our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Agreement to Terms

By accessing or using the services provided by Ausduran, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

2. Services Provided

Ausduran offers a comprehensive range of worldwide shipping and logistics services, including but not limited to:

• International and domestic courier services
• Air freight
• Sea freight and cargo shipping
• eCommerce fulfillment and inventory storage
• Pallet, container, and bulk shipping
• Express shipping
• Insurance and customs clearance services

These services are available to businesses and individual customers globally, including Australia, UAE, China, and other territories. Ausduran reserves the right to modify or discontinue any service at any time, without notice.

3. Shipping Responsibilities

As a Customer, you are responsible for the following:

• Accurate Information: Providing accurate and complete information regarding the shipment, including the contents, value, and destination. Any discrepancies may result in delays or additional charges.
• Packaging: Properly packaging your goods for shipment. We recommend you use appropriate packaging materials to ensure the safety and integrity of your shipment.
• Compliance with Laws: Ensuring that the goods being shipped comply with all relevant laws and regulations, including customs regulations in the origin and destination countries. You are responsible for ensuring your shipments do not contain prohibited or restricted items.
• Customs Duties and Taxes: You are responsible for paying any applicable customs duties, taxes, or fees associated with your shipment. Ausduran will assist with customs clearance, but you must cover any charges or penalties imposed by the relevant authorities.
• Prohibited and Restricted Goods: Certain goods are prohibited or restricted for shipping under our policies and local laws. It is your responsibility to ensure that the items you are shipping are not prohibited or restricted. For a full list of prohibited and restricted items, please refer to our Prohibited Goods List [Insert link].

4. Payment Terms

• Pricing: All shipping prices are quoted in the currency relevant to your region (AUD for Australia, AED for UAE, CNY for China, etc.) and are subject to change based on market conditions, fuel surcharges, and other factors.
• Payment Methods: We accept various payment methods, including credit cards, bank transfers, and PayPal. Payment is due at the time of booking or shipment, unless otherwise agreed.
• Late Payments: If payment is not made within the agreed terms, Ausduran reserves the right to charge interest on any overdue amounts at a rate of [Insert Interest Rate] per month.
• Refunds: Shipping fees are non-refundable unless a shipment is lost or damaged due to our fault. In such cases, the terms of our insurance policy will apply.

5. Shipping and Delivery

• Delivery Times: We provide estimated delivery times based on the shipping method you choose. However, these times are only estimates and are subject to delays due to factors such as customs, weather, or unforeseen circumstances.
• Delays: Ausduran is not liable for delays caused by third-party carriers, customs inspections, or other factors beyond our control. If a shipment is delayed, we will make reasonable efforts to inform you of the situation.
• Delivery Confirmation: We provide tracking information for most shipments. It is your responsibility to monitor the progress of your shipment and ensure that the recipient is available to accept the delivery.
• Undelivered Shipments: If a shipment is undelivered, the recipient refuses delivery, or the address is incorrect, we will attempt to contact you. Additional fees may apply for reshipping or storage.

6. Liability and Claims

• Limitation of Liability: Ausduran will not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of profits, damage to goods, or delays in delivery.
• Claims for Loss or Damage: If your shipment is lost or damaged, you must file a claim with us within [Insert time frame, e.g., 30 days] from the date of shipment delivery or expected delivery. Claims will be processed in accordance with our insurance policy, and compensation will be subject to the coverage limits outlined in the policy.
• Insurance Coverage: Shipments are insured based on the declared value of the goods. In the event of loss or damage, our liability is limited to the declared value or the actual value of the goods, whichever is lower. Full details of our insurance coverage can be found on our [Insurance and Warranty Information page].

7. Privacy and Data Protection

• Personal Information: We take the protection of your personal information seriously. Our Privacy Policy outlines how we collect, use, and protect your data. By using our services, you agree to the collection and processing of your personal data as described in our Privacy Policy.
• Third-Party Services: When using third-party carriers, payment processors, or other partners in connection with our services, we may share your personal data with these partners in accordance with their respective privacy policies.

8. International Shipping & Customs

• International Shipping: As a global shipping company, Ausduran facilitates worldwide shipping to and from any country. We ensure the most reliable shipping routes and use trusted international carriers to handle air, sea, and freight shipments.
• Customs Clearance: Ausduran assists with customs clearance for international shipments. However, it is the Customer’s responsibility to ensure that the shipment complies with the import/export regulations and laws of the destination country. Any customs duties, taxes, or additional fees will be borne by the Customer.

9. Termination and Suspension of Services

• Termination by Ausduran: We reserve the right to suspend or terminate your access to our services if you violate any part of these Terms and Conditions or fail to make payments as required. If we suspend your services, we will notify you by the contact information you provided.
• Termination by Customer: You may terminate our services at any time by contacting our customer support team. However, any fees or charges incurred before the termination will still be due.

10. Force Majeure

Ausduran will not be held liable for failure to perform its obligations under these Terms and Conditions if the failure is due to events outside of our control, including but not limited to natural disasters, labor strikes, transportation disruptions, or government regulations.

11. Dispute Resolution

• Governing Law: These Terms and Conditions will be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law provisions.
• Dispute Resolution: Any disputes arising from the use of our services shall be resolved through negotiations between the parties. If a resolution cannot be reached, disputes will be resolved through binding arbitration in accordance with the rules of [Insert Arbitration Association], which will be final and binding.

12. Changes to These Terms

Ausduran reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. By continuing to use our services after the changes are made, you accept the updated Terms and Conditions.

13. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Email: business@ausduran.com
• Phone: +61 414 354 910 (Australia)
• Address: 457 Prospect Rd, Blair Athol SA 5084