Tracking

At Ausduran, we’re committed to keeping you informed about the status of your shipments. We’ve made it simple for you to receive real-time updates. Just contact us and we'll provide you with all the details you need!


How to Receive Shipment Updates

Getting the latest information on your shipment is easy. You can request updates by simply calling or sending an SMS with the word “UPDATE”. Here’s how:

  1. Call Us:
    Simply call +61 414 354 910 (Australia) or +971 569 523 150 (UAE) or +86 187 5767 3004 (China).

    Our friendly customer support team will ask you for your shipment details (like the tracking number or order reference), and we’ll provide you with the latest update right away.

  2. Send an SMS:
    Send a message with the word “UPDATE” to +61 414 354 910 (Australia) or +971 569 523 150 (UAE) or +86 187 5767 3004 (China).

    Make sure to include any additional details, like your shipment reference number or your name, so we can quickly locate your shipment and give you the most accurate information.


What Information You’ll Need to Provide

To ensure we can give you the most accurate and up-to-date status of your shipment, please have the following information ready when you call or text:

  • Shipment Reference Number (provided at the time of booking)
  • Your Name and Contact Details
  • Destination Address (if applicable)
  • Any special instructions or requests related to your shipment

Once we have this information, we will quickly provide you with the latest update on your shipment’s location, estimated delivery time, and any other relevant details.


Why Choose Ausduran for Your Shipping Needs?

  • Personalized Updates: Unlike automated systems, you’ll receive personal, real-time updates from our customer service team, ensuring you get the information you need, exactly when you need it.
  • Instant Communication: Call or text us anytime, and you’ll receive a fast, accurate response.
  • Global Support: Whether you’re in Australia, the UAE, China, or anywhere else we operate, we’re here to assist you with your shipping needs.

 

At Ausduran, we understand that staying informed about your shipments is important. We’re here to assist you with personalized updates and ensure your deliveries are as smooth as possible.

Frequently Asked Questions (FAQs) 

1. What should I do if my shipment is delayed?

If your shipment is delayed, you can get an update by sending us a message with the word “UPDATE” or calling us directly. We’ll provide the latest status and inform you of any potential issues.

2. What if I didn’t receive a reference number?

If you haven’t received a reference number for your shipment, please contact our support team directly. We’ll help you track your shipment and provide any necessary information.

3. How quickly will I receive an update?

You should receive an update shortly after you reach out to us. Our customer support team works quickly to provide you with accurate and timely information.

4. Do you offer bulk shipping solutions for businesses?

Yes, we offer tailored bulk shipping solutions with VIP pricing for businesses that require regular shipments. Contact us to discuss your business’s specific needs and get a personalized quote.

Contact AUSDURAN's Adelaide Office

For further assistance or clarification on Tracking, please contact our Adelaide office.

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